Refund & Cancellation Policy
Official Store Statement • Contact: [email protected]
“All Digital Sales Are Final — Due to the instant delivery nature of downloadable PDF files, refunds are strictly non-refundable once accessed.”
By purchasing any crochet pattern, master guide, or bundle on stacknexus.shop, you expressly acknowledge that digital delivery occurs immediately and that you waive any statutory cancellation rights or cooling-off periods.
1. Why Digital Downloads Are Non-Refundable
Unlike tangible goods that can be returned in an undamaged physical state, digital e-books and PDF files cannot be retracted, unread, or depleted once sent to a consumer's email address. Once the download link is generated or accessed, the intellectual property is permanently in your possession.
2. Technical Delivery & Re-Send Guarantee
While monetary refunds are not granted, your satisfaction and ability to craft without interruption is our top priority. We offer a 100% Technical Access Guarantee:
If your internet drops or a file fails to open, we immediately issue fresh, direct high-speed download links.
Switching phones or accidentally deleted your email? Email us and we will re-dispatch your files for free.
3. Duplicate Purchases
If you inadvertently purchased the exact same pattern twice within a 24-hour window under the same email address, please contact our support desk at [email protected] with both order numbers. Upon verification, we will happily credit the duplicate purchase toward any other pattern of equal value or issue a store credit voucher.
4. How to Request Support
For prompt assistance with any digital order, please email our support team with your order confirmation number:
We respond 7 days a week, typically in under 12 hours.